XenoSystems Retail Product Refund Guidelines

You can easily return any XenoSystems retail product* to the retailer from which you purchased it, subject to that retailer's return policy.

I. XenoSystems Retail Product 45-Day Refund Policy

What Products Are Eligible for a Refund?

All software products that you purchased in the United States or Canada (North America) come with a XenoSystems 45-Day Money-Back Guarantee. XenoSystems will refund your purchase price subject to policy guidelines and warranty and license agreement provisions.

How Can I Return a Product for a Refund?

• Return the product within 45 days of purchase date.
• Provide a copy of your original sales receipt, credit card statement, or canceled check.
• Provide complete contact information, including your street address (sorry, no PO boxes), city, state, ZIP or postal code, telephone number, and e-mail address (if applicable).
• Uninstall the software product from your computer and any storage devices and delete any backup copies.
• Include all related media and manuals.
• Provide the name and location of the retailer from which you purchased the product.
• Explain briefly why you want to return the product for a refund.
• Send the product, its original packaging, and all related materials via traceable means to our Return Center. For tracking and security reasons, all returns must be sent by Federal Express, UPS, Airborne, DHL, or certified and insured U.S. mail.

What Products Are Not Eligible for a Refund?

• Software preloaded on a PC (contact the PC manufacturer)
• Software sold separately from PC (contact the reseller or retailer)
• Product obtained through volume licensing or subscription (contact the reseller or distributor)
• Product acquired for free via electronic distribution
• Products purchased through electronic transmission online or over the Internet (contact the online software vendor)
• Reseller/retailer and contractor products (contact your Authorized XenoSystems Distributor or Account Executive)
• Products purchased through the Product Information Center (contact the Product Information Center Customer Service team)
• Products obtained as Not For Resale product
• Products no longer actively sold or technically supported by XenoSystems
• Products purchased through the XenoSystems employee purchase program
• Customer "walk-in" returns to the Return Center
• XenoSystems online services

Timing and Process Information

All validated refund requests will be processed within 2–4 weeks of receipt by the Return Center. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund. We will reimburse you up to $7 US for the cost of mailing your product to XenoSystems, unless you can provide satisfactory proof that your shipping costs are greater than $7 US.

Contacting the Return Center

Email us at: Return Center

Additional Information About XenoSystems and License Agreements

Retail Terms

* For convenience XenoSystems refers to software licenses as "products" in this policy. Customers actually acquire software licenses from XenoSystems, not software.